Website Support & Maintenance

Yes. Many of our web care clients came to us from another agency or freelancer, including some with bespoke systems. We start with a free audit so we understand your website before we take it on, and onboarding doesn’t use any of your hours.

No. Everyday updates, fixes and improvements come out of your monthly hours, so you just ask and we get it done. Only bigger projects, like a new feature or a rebuild, are quoted separately.

Yes. We look after websites connected to booking engines, ecommerce platforms, payment providers and other third-party systems, including bespoke builds. Our free onboarding audit maps how everything fits together before we take your website on, so we understand your setup from day one.

We monitor your website and its key journeys, like booking and checkout, so problems are spotted early. Ahead of your busiest periods we check your website is ready for the extra traffic, and we avoid risky changes at critical times.

Yes. Changes and new launches are tested on a staging site first, so your live website, and your bookings or sales, are never put at risk.

We monitor your website around the clock, so problems are flagged even outside office hours. Our Scale plan and above also include 24/7 access to the team.

You can move up a plan with a month’s notice, and bigger pieces of work are quoted separately so they never use up your monthly hours.

Once you have chosen a plan, we begin onboarding by moving your website across if needed and running a full audit.

For example, your website being down, a checkout or enquiry form not working, or a security problem. Critical issues are covered by guaranteed response times, from 48 business hours down to 2 hours depending on your plan.

No. Plans run month to month, and you can move up or down a plan with a month’s notice.